Personal data we collect
We collect the information needed to provide rental services, including name, email address, phone number, country, booking details, vehicle preferences, pickup and return information, and messages sent to us.
Booking information processing
Booking information is processed to confirm reservations, prepare vehicles, provide extras, manage pickup and return, prevent misuse, handle cancellations, and support customer service.
Contact information usage
We use contact details to send booking confirmations, operational messages, payment or cancellation updates, customer support replies, and important service notices.
Payment processing through Stripe
Card payments are processed by Stripe. We do not store full card numbers on our servers. Stripe may process payment data according to its own security and privacy obligations.
Email communications
We send transactional emails related to bookings, account activity, cancellations, refunds, and support. Marketing emails, if introduced, will include an opt-out option where required.
Cookies and local storage
We use cookies and browser storage for essential site features such as language preference, session handling, booking flow continuity, and security. Additional analytics or marketing cookies will only be used where permitted.
Data retention
We keep personal data only for as long as needed for bookings, legal obligations, accounting, dispute handling, fraud prevention, and legitimate business records.
Your GDPR rights
Subject to applicable conditions, you may request access, rectification, deletion, restriction, portability, or objection to processing of your personal data. You may also have the right to lodge a complaint with a data protection authority.
Privacy requests
For privacy questions or GDPR requests, contact us at info@carparadisedelux.es. We may need to verify your identity before responding to requests involving personal data.